Tia L Kennard

Technical writing and graphics professional

Escalations Specialist Supervisor at Pinnacle Security


April 2008 – June 2010

Full-time: Escalations Specialist Supervisor
Pinnacle Security: Orem, UT

  • Produced Account Creation training manual. This included instructions to use company owned software to create and edit accounts, call etiquette, and avoiding common mistakes.
  • Composed e-mails to high risk customers to prevent BBB or General Attorney complaints.
  • Trained new hires in the Account Creation department.

No samples are available.



This entry was posted on June 8, 2010 by in Resume, Writing and tagged .
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